One accountable partner
A coordinated relationship across the digital capabilities your business needs.
DDaaS
Bring digital work under one direction
DDaaS provides ongoing access to coordinated digital capability without building a full internal team.
See How It WorksWhat Is DDaaS?
Your digital department working as one
Digital Department as a Service brings coordinated digital capability into one ongoing relationship, shaped around an agreed scope and your business priorities.
An agreed scope
Clear responsibilities, capacity and ways of working, agreed before delivery begins.
Ongoing priorities
A shared view of what matters next, reviewed as your business changes.
What We Cover
Connected capabilities for your business
Bring the right mix of skills into your ongoing plan. The examples below are shaped to your agreed scope.
Software Development
Keep the software your business relies on moving forward.
- Website and application improvements
- Integrations and bug fixes
Cloud Engineering
Maintain the foundations that support day-to-day operations.
- Infrastructure maintenance
- Deployment and performance improvements
Cybersecurity
Build security into the way your digital systems operate.
- Access and configuration reviews
- Security improvements and remediation
Design
Keep customer experiences clear, useful and consistent.
- Product and website design
- Design systems and campaign assets
Growth Marketing
Connect your digital presence to ongoing growth priorities.
- Campaign and content improvements
- Search visibility and analytics
AI Automation
Reduce repetitive work with practical, reviewed automation.
- Workflow automation
- AI-assisted internal processes
Why DDaaS?
Keep digital work moving
Less vendor management, consistent execution and support that adapts with your business.
Less vendor management
Spend less time coordinating separate providers. Bring requests, decisions and delivery into one relationship.
CoordinateMore consistent execution
Keep context, standards and priorities connected across design, technology and growth work.
ContinueSupport that can adapt
Review priorities and adjust the agreed scope or capacity as business needs change.
AdaptWho It’s For
Digital support for your business
Recognise the situations where an ongoing digital department can help
Work recurs every month
The work keeps coming
Your website, systems and campaigns need attention every month, beyond a single project.
Capacity is stretched
Your team is stretched
Your internal team needs additional capability or delivery capacity to keep priorities moving.
Delivery is disconnected
Providers feel disconnected
Several partners support different parts of the business, but coordination keeps falling back to you.
Priorities keep changing
The business is changing
New services, markets or ways of working create a changing mix of digital priorities.
How It Works
A clear start to ongoing delivery
Agree how we work together, then keep delivery connected to the needs of your business.
Understand needs
Discuss your business, existing systems, internal team and recurring digital work.
A shared understandingAgree scope and capacity
Define the capabilities, responsibilities, available capacity and commercial terms together.
A clear working agreementSet priorities
Create an ordered plan with clear owners, dependencies and expected outcomes.
An agreed delivery planDeliver and review
Complete the agreed work, share progress and review what should happen next.
Ongoing delivery and feedback
Frequently Asked Questions
Clear answers to your questions
Explore how an ongoing DDaaS relationship works.
What is included in the scope?
Scope is agreed around your business needs. It sets out the capabilities, responsibilities and capacity included in the relationship. Work outside that scope is discussed and agreed separately.
How is DDaaS priced?
Pricing reflects the agreed scope, capability mix and delivery capacity. We discuss these with you and set out the commercial terms in a proposal before work begins.
How will we communicate?
We agree the main contacts, communication channels and review cadence at the start, so requests, progress and decisions have a clear home.
What turnaround times can we expect?
Timing depends on the work, its complexity, dependencies and agreed capacity. Priorities and expected delivery dates are discussed before work is scheduled.
Can priorities change?
Yes. We review new requests against the current plan and agree the tradeoffs. Changes that need additional scope or capacity are discussed before proceeding.
Are third-party costs included?
Hosting, software licences, advertising spend and other third-party costs are identified separately unless the proposal explicitly includes them.
Can you work with our existing team?
Yes. DDaaS can support an internal team and existing providers. We agree ownership, access and handoffs so everyone understands their role.
Bring your work together
Explore a practical mix of capability, capacity and ongoing support for your business.
Talk to Us