Digital Strategy
Digital Leak Finder
Find repeated loss of time in the workflows your team already runs. Record observations, estimate the work affected during a defined period and verify whether the chosen change reduces effort.
Digital Leak Finder
The useful question is where work repeatedly has to be entered, recovered or checked again. This workbook connects observed friction to period volume, keeps overlapping claims out of the total and preserves the evidence needed to verify a change.
Inside the workbook
Review boundary
Define the workflow, owner and measurement period before using the selected opportunity total.
Finding and observation registers
Connect recurrent failures to observed work, affected case volume and a documented measurement basis.
Change verification
Compare equivalent workloads before and after a change, with quality evidence and an accountable owner.
A few practical details
Can I count elapsed waiting time?
Keep waiting time in the observation record. Enter only additional hands-on work in the minutes calculation.
How are overlapping findings handled?
Assign the same overlap group and include only one claim, or document a non-overlapping allocation. Conflicting selected claims block the total.
Are hours released a cash saving?
Hours measure capacity. Cash savings require a separate change in actual cost.
Need practical guidance for your next decision?
Turn a useful framework into a practical next step for your team.
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